§ 810. Selection of Rate.

1. 

Whenever there is a choice of rates, the choice lies with the customer. Each rate sets forth the conditions under which it applies. The full and active assistance of the company is freely offered and, on request, will be given to the customer in order to determine which rate is then the most favorable to the customer.

2. 

An investigation will be made by the company if and when the customer notifies the company of changes in his connected loan, capacity required, operating conditions, or other factors which may affect the selection of the rate, and the customer will be assisted in determining whether a change in rate is then advisable.

3. 

The company cannot guarantee that the customer will be served under the most-favorable applicable rate, and no refund will be made by the company to the customer representing the difference in the charge made under the rate applied and that which would have been made if a more-favorable applicable rate had been chosen and applied.

Ord. 1211, 9/2/2015